B business determines the purpose of customer operation, which is to increase ws number list the customer's renewal rate and the scale of value-added payment. The payment of B-end customers also conforms to the law of 28, that is, 20% of customers contribute 80% of ws number list sales,
So the first thing we need to do is to provide full service to these 20% of customers, and allocate service resources to these 20% of customers. Tilt to ensure the normal renewal of these 20% of the top customers and to tap the value of value-added payment. At the same time, by ws number list refining customer operation strategies, we try our best to ensure a certain renewal rate through services, and at the same time tap the payment potential of the remaining 80% of ws number list customers to maximize customer value.
1. Customer value operation strategy The most basic thing ws number list in customer operation is to understand the overall customer situation, to clarify which ws number list users need full operational support, which users only need standardized